A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.A study of 2M emails across 48 hotels finds reply speed is a poor predictor of bookings, while complete, action-oriented responses and follow-ups drive conversion rates up to 58%.
The fastest hotel replies don’t win the most bookings. How you answer does.
