Vendor News

CHICAGO (December 8, 2021) – Hyatt Hotels Corporation (NYSE: H) announced today the introduction of room keys in Apple Wallet across the first six participating U.S. hotels: Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort & Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley and Hyatt Regency Long Beach. As the first hotel brand to offer room keys in Apple Wallet, World of Hyatt guests at participating locations can now seamlessly and securely tap their iPhone or Apple Watch to unlock guestrooms and key card-protected common areas like gyms, pools, and elevators – no need to open an app or handle a traditional plastic room key.* This marks an important milestone as Hyatt continues to reimagine the guest experience through digital innovations, offering more control and flexibility during their stay.

“Like everything we do at Hyatt, our approach to technology always includes listening to our guests and members. We heard that they want access to be near-instantaneous. Room keys in Apple Wallet is an easy, convenient and secure room key option for our guests when they travel,” said Julia Vander Ploeg, Senior Vice President and Global Head of Digital and Technology, Hyatt. “We are proud to work with Apple to launch this game-changing digital experience. Many consumer technologies evolve through a ‘tipping point’ that drives a change in adoption. We believe our collaboration with Apple on this new approach to room keys in Apple Wallet can be exactly that.” 

How it Works:

Hyatt room keys in Apple Wallet help deliver an easy and contactless experience from check-in to check out, while also providing additional security and privacy benefits for guests. 

Seamless Set-up and Check-In: From the World of Hyatt app, members can add their room key to Apple Wallet after completing a reservation. Once added, the room key in Apple Wallet will be updated to let them know when it’s time for check-in. Once a guest is checked in and the room is ready, the room key in Apple Wallet will be activated, will note the guest’s room number and can be used immediately. The room key will not activate until the guest is checked into the hotel and a guestroom has been assigned.
Safe, Easy and Contactless Experience: If a World of Hyatt guest needs to change rooms, extend a stay or access late checkout, the hotel can update the guest’s room key in Apple Wallet remotely – bypassing the need to visit the front desk. When it’s time to check out, guests can simply do so through the World of Hyatt app. The guest’s room key in Apple Wallet will then be remotely deactivated and archived in Apple Wallet.
Simply Tap iPhone or Apple Watch to Unlock: Room keys in Apple Wallet give World of Hyatt guests easy and secure access to their room and common areas around the hotel such as the gym, spa, pool and more, with a simple tap of their iPhone running iOS 15 or Apple Watch running watchOS 8. Once a room key is added to Apple Wallet on iPhone or Apple Watch, guests can hold their device near the door’s NFC-enabled lock to access key card-protected areas. With Express Mode, guests don’t need to unlock their device to use their room key in Apple Wallet. If their iPhone needs to be charged, they can still use the device to unlock their room or common areas for up to five hours with automatic Power Reserve.
More Secure and Private: Room keys in Apple Wallet are stored on your device and take full advantage of the privacy and security built into iPhone and Apple Watch. When or where a World of Hyatt guest uses a room key in Apple Wallet is never shared with Apple or stored on Apple servers. If an iPhone or Apple Watch is misplaced, the guest can promptly use the Find My app to lock the device and help locate it.

Hyatt room keys in Apple Wallet are supported by ASSA ABLOY Global Solutions door locks and their Vostio Access Management cloud-based solution. Vostio Access Management provides the digital key information that is securely delivered to guest devices.

Additional Digital Solutions Hyatt Offers:

Guided by its purpose of care, Hyatt continues implementing digital solutions throughout the travel journey to reimagine and enhance the guest experience:

Digital Key in the World of Hyatt App: Hyatt’s digital key in the World of Hyatt mobile app utilizes Bluetooth technology that allows guests to use the World of Hyatt app on their iPhone or Android phone as a digital key. Offering Hyatt room keys on multiple digital platforms provides members with more choices during their stay. Hyatt digital keys in the World of Hyatt mobile app are currently available at more than 600 participating hotels.
Two-Way Hotel Chat: Hyatt is deploying Medallia Zingle-powered intelligent messaging technology across its global portfolio, offering personalized communication between guests and hotel colleagues. This integration seamlessly supports any pre-arrival and in-stay questions, in guests’ preferred language and method of communication, via SMS text, in-app, web chat or popular social messaging apps like WhatsApp.
Hyatt Collaboration with Gopuff: Hyatt recently introduced a pilot program at participating Hyatt Place properties, offering guests fast, free delivery on thousands of everyday items directly to their hotel from Gopuff’s local micro-fulfillment centers, adding a one-of-a-kind convenience for travelers.
Together by Hyatt: Earlier this year, Hyatt launched Together by Hyatt, a new suite of events offerings for the re-imagined approach to meetings, building on Hyatt’s deep-rooted expertise in meetings and events to advance care for planners as they navigate the new normal.
Hyatt Together: Hyatt introduced the Hyatt Together digital platform featuring custom streaming content for guests, members and colleagues. The content is inspired by signature Hyatt experiences from around the globe and designed to inspire wellbeing while traveling, or at home.
Connect with Chromecast: In-room Chromecast enables guests to pair a personal device to the guestroom TV to stream their favorite shows and movies using preferred apps like YouTube, Netflix, Disney+ and thousands more. Available at participating hotels.

The room key in Apple Wallet feature is now available at the six participating U.S. properties. Looking ahead, this technology is expected to be rolled out across Hyatt’s global portfolio.

For more information about Hyatt room keys in Apple Wallet, visit hyatt.com.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

*Requires an iPhone running iOS 15 and Apple Watch running watchOS 8

CHICAGO (June 18, 2020) – Hyatt Hotels Corporation (NYSE: H) today announces Hyatt’s path forward to welcome back guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Hyatt is reimagining the hotel journey with new amenities and offerings and taking comprehensive steps to implement enhanced protocols that help colleagues feel comfortable and confident at work. 

As an extension of Hyatt’s recently announced Global Care and Cleanliness Commitment, Hyatt is collaborating with medical experts from Cleveland Clinic among other trusted medical and industry advisors to fine-tune reopening and operating procedures such as colleague reorientations, enhanced cleaning and safety protocols, and a Hygiene and Wellbeing Leader at every property.

“Over the past few months we have been intensively engaging with and listening to guests and colleagues, and we are implementing new offerings with their safety and wellbeing in mind,” said Mark Hoplamazian, president and CEO, Hyatt. “While the most important element of opening our doors is doing it safely, we have gone beyond cleaning to advance care across the entire hotel experience to proudly and confidently welcome back our guests, World of Hyatt loyalty members and colleagues.”

Beyond Safe and Clean, New Guest Experiences

With creativity and care, Hyatt is giving guests and members greater control of their hotel journey and focusing on a more holistic sense of wellbeing from pre-arrival to checkout and beyond. Hyatt is reimagining places and spaces to make social distancing not feel that way, striking the right balance of connection and space.

Wellbeing Where You Are: The true fulfillment of Hyatt’s purpose of care is wellbeing. Through a new, exclusive collaboration with Headspace, guests, members and colleagues may access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also enjoy enhanced fitness and wellbeing amenities in-room at some hotels, such as Exhale on Demand TV content, fitness equipment delivered to the guestroom (bikes, treadmills, weights), or spa kits and treatments available for delivery. In some cases, hotels have created outdoor workout spaces.

Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, mobile key entry, contactless check-in and checkout, and more. For meetings and events, Hyatt hotels are exploring audio-visual technology that will help offer customers hybrid meeting options – on-property and remote – for large-sale events with social distancing in mind.

Feeding the Senses: Exceptional food and beverage experiences have always been fundamental to Hyatt and a crucial part of the excitement of travel. Now, Hyatt is bringing together all the senses to deliver reimagined dining offerings in beautiful, unique spaces like private dining in a premium suite at Park Hyatt Moscow or creating meals in private garden suites at Hyatt Pune. Hotels are experimenting with new food and beverage offerings such as individual buffet-style meals that are curated and proportioned for each dining table at Hyatt Place Hyderabad Banjara Hills. New QR codes display menus so guests can browse options at The Confidante Miami Beach and order from their own mobile device at Grand Hyatt Seoul.

The Luxury of Space: At some hotels, on- and off-property events and excursions are being reimagined as private bookable leisure activities with plenty of space such as garden or rooftop yoga classes, private beekeeping, or exploring outdoor paths with guided maps on foot.

Curated with Care: Guestroom décor and amenities will be curated to remove some extraneous high-touch items, while still providing the high quality Hyatt experience for which our brand is known including engaging art and distinguished design.

Halfway Points: Soon, Hyatt will help inspire new ways to travel and connect with family and friends by helping pinpoint hotel locations that are convenient halfway points for friends and family to reunite.

“We’re continuing to evolve the guest experience as we listen and seek to understand what’s most important to our guests,” said Amy Weinberg, senior vice president global brand, loyalty, data & analytics, Hyatt. “Flexibility and peace of mind are essential to our guests right now, and we’re delivering personal care in everything we do throughout a guest’s travel journey.”

Unprecedented Flexibility

Based on guest feedback, Hyatt understands flexibility is key to offering guests peace of mind when they’re booking travel. Hyatt is now offering flexibility with cancellation at no charge up to 24 hours before scheduled arrival for most reservations for stays through July 31, 2021. As part of Hyatt’s new extended cancellation policy, reservations booked July 1, 2020 and beyond – for any future arrival date through July 31, 2021 – can be cancelled at no charge up to 24 hours before scheduled arrival on hyatt.com or via the World of Hyatt app at least 24 hours before scheduled arrival. This includes Advance Purchase Rate reservations. Some exceptions* are noted below.

Caring for Colleagues

At Hyatt, the wellbeing of colleagues is core to advancing care for guests and customers. In response to COVID-19, Hyatt has also reimagined the colleague journey to include new work procedures, colleague resources, and reorientations, in an effort to ensure colleagues’ safety and wellbeing. Daily colleague surveys have been introduced to measure colleague comfort and wellbeing, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

As part of the Global Care & Cleanliness Commitment, by July 2020, every Hyatt hotel will have at least one person on property trained as Hygiene & Wellbeing Leader who is responsible for their hotel adhering to new operational guidance and protocols. Each Hygiene & Wellbeing Leader will help maintain his or her hotel’s mandatory GBAC STARTM accreditation, including a cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy.

The new hotel colleague journey also includes:

Daily temperature checks of all global colleagues upon arrival to the hotel

Wellbeing check reminders sent to colleagues prior to arriving at work

Personal protective equipment like face coverings required by all colleagues

Social distance guidance and additional hand sanitizer stations in colleague areas and

Complimentary access to Headspace for Hyatt colleagues to practice mindfulness and self-care.

For more information on Hyatt’s enhanced cleanliness protocols and reimagined experiences, please visit hyatt.com/care-and-cleanliness.

*Cancellation Policy Terms and Conditions

Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.

Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.

With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Reservations made after April 1, 2020 at select Destination Residences or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded properties.

Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions

Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.

For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:

MGM Resorts International

Small Luxury Hotels of the World

Lindblad Expeditions

The term “Hyatt” is used in these release for convenience to refer Hyatt Hotels Corporation and/or one or more of its affiliates.

CHICAGO (July 19, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced a new technology agreement between affiliates of Hyatt and Sabre Corporation (NASDAQ: SABR), a leading provider of software and technology that powers the global travel industry. Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024. This integration will enhance Hyatt’s reservation capabilities, streamline its operations, and deliver a seamless and efficient experience for guests, including a faster search and booking process. The agreement comes on the heels of Hyatt’s announcement of Hyatt PrO to optimize its revenue management system. These innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators.

“All of our business decisions are driven by our purpose – we care for people so they can be their best – and that begins with empathy and listening,” said Eben Hewitt, chief information officer, Hyatt. “As part of our transformative growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined Central Reservation System, and after a very thorough evaluation, we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests.”

By leveraging the SynXis Central Reservation System, Hyatt’s new system will be designed to make the guest search and booking process even smoother and increase visibility for property availability through:

Flexible calendar search – Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value.
Enhanced rooms and rates view – Hotels will be able to quickly synchronize reservation modifications, enabling guests and colleagues to access newly available rooms in real-time. Hotels will also be able to share dynamic packages allowing guests to individually customize aspects of their stay.
Efficient booking – The platform is designed to simplify the booking process by unlocking the best rates for our guests through advance purchase rates and streamlining the processing for hotel colleagues.

“I am thrilled to announce that Sabre’s reservation system has been selected by Hyatt to advance its technology strategy, enhance its reservation capabilities, and improve its guests’ experience,” said Scott Wilson, president of Sabre Hospitality Solutions. “At Sabre, we are committed to enabling our customers in achieving their goals by delivering the technology that forms the foundation of their operations and future innovation. This collaboration represents our dedication to empowering the hospitality industry and elevating the guest experience.”

“Our collaboration with Sabre will also simplify operations for on- and off-property colleagues that will result in enhanced experiences for our guests, World of Hyatt members and customers,” said Jessica White, senior vice president, global property & guest services, Hyatt. “Adopting Sabre as our new Central Reservation System will increase the distribution breadth and reach of our brands and personalized direct booking experiences across our global portfolio.”

This announcement builds on Hyatt’s commitment to simplify hotel systems while creating property-level flexibility with best-in-class applications like Hyatt PrO, which is a global collaboration with IDeaS. With Hyatt PrO, on-property and above property Hyatt colleagues will benefit from best-in-class modularity and flexibility, increased automation, organizational growth empowered by innovation, and the ability to drive deeper collaboration across commercial teams.

Hyatt’s unique vision for innovative capabilities aims to create a differentiating value proposition for Hyatt owners and operators and deliver customization in areas that drive competitive advantage. With the aim to continue these efforts, Hyatt is also exploring ways to further enhance property management system options.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of March 31, 2023, the Company’s portfolio included more than 1,250 hotels and all-inclusive properties in 75 countries across six continents. The Company’s offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets,  Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

Forward-Looking Statements

Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by the use of words such as “may,” “could,” “expect,” “intend,” “plan,” “seek,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “continue,” “likely,” “will,” “would” and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable when made, are inherently uncertain, and are subject to numerous assumptions and uncertainties, many of which are outside of Sabre’s or Hyatt’s control, which could cause actual results, performance or achievements to differ materially from those expressed in or implied by such statements.  Forward-looking statements made in this press release are made only as of the date of their initial publication and neither party undertakes an obligation to publicly update any of these forward-looking statements as actual events unfold, except to the extent required by applicable law.  If one or more forward-looking statements is updated, no inference should be drawn that any additional updates will be made with respect to those or other forward-looking statements.

Hyatt Contact:
Patrice Henry
Patrice.henry@hyatt.com 

Sabre Contacts:Media:
Kristin Hays
Kristin.hays@sabre.com 

Heidi Castle
Heidi.castle@sabre.com 

Investors:
Brian Roberts
sabre.investorrelations@sabre.com