Actabl appoints Rob Bahl, former Marriott Global VP of Engineering, as SVP of AI Asset Management to lead AI-driven asset and operational strategy across its platform.Actabl appoints Rob Bahl, former Marriott Global VP of Engineering, as SVP of AI Asset Management to lead AI-driven asset and operational strategy across its platform.
Independent hotels often can’t afford pricing errors, and modern RMS platforms now cost a fraction of enterprise pricing, with setup fees of $7K-$10K and interfaces designed for small, non-specialist teams.Independent hotels often can’t afford pricing errors, and modern RMS platforms now cost a fraction of enterprise pricing, with setup fees of $7K-$10K and interfaces designed for small, non-specialist teams.
Dr. Adrienne Boissy draws on healthcare’s measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.Dr. Adrienne Boissy draws on healthcare’s measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.
Three universal CX principles for leaders: treat service as a company-wide philosophy, train all staff on their role in the experience, and actively map and manage every customer touchpoint.Three universal CX principles for leaders: treat service as a company-wide philosophy, train all staff on their role in the experience, and actively map and manage every customer touchpoint.
Starwood Hotels’ VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.Starwood Hotels’ VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.
Carlsberg India IPO: Carlsberg India is preparing for stock market debut. The company has added four directors to its board and converted to a public limited entity. This move strengthens its governance structure as it moves towards a potential Initial Public Offering. The brewer aims for a valuation of approximately ₹30,000-35,000 crore. This strategic step signals its readiness for public investment.Carlsberg India IPO: Carlsberg India is preparing for stock market debut. The company has added four directors to its board and converted to a public limited entity. This move strengthens its governance structure as it moves towards a potential Initial...
IHG launched a ChatGPT app enabling search across 7,000+ hotels with real-time pricing and availability, and will add conversational AI search to IHG.com and its One Rewards app.IHG launched a ChatGPT app enabling search across 7,000+ hotels with real-time pricing and availability, and will add conversational AI search to IHG.com and its One Rewards app.
Meliá exits management and brand licensing for 15 Cuban hotels, citing deteriorating geopolitical, legal, and energy conditions, with most properties already non-operational.Meliá exits management and brand licensing for 15 Cuban hotels, citing deteriorating geopolitical, legal, and energy conditions, with most properties already non-operational.
Meliá signs two new hotels in Mendoza, Argentina, opening 2028: a 140-room urban property and a 110-room wine-country resort in Valle de Uco, both owned by Grupo Almarena.Meliá signs two new hotels in Mendoza, Argentina, opening 2028: a 140-room urban property and a 110-room wine-country resort in Valle de Uco, both owned by Grupo Almarena.