Jeremy McCarthy, Mandarin Oriental’s former Group Director of Leisure, Spa & Wellness traces the philosophy behind “leisure” from Aristotle to modern hospitality, arguing free time is the industry’s most meaningful product.Jeremy McCarthy, Mandarin Oriental’s former Group Director of Leisure, Spa & Wellness traces the philosophy behind “leisure” from Aristotle to modern hospitality, arguing free time is the industry’s most meaningful product.
Hotels can reduce OTA commissions by making their websites more convenient than third parties and using CRM data to send personalized, trust-building emails rather than generic promotional offers.Hotels can reduce OTA commissions by making their websites more convenient than third parties and using CRM data to send personalized, trust-building emails rather than generic promotional offers.
Google’s AI Mode data shows travel queries have tripled in length as travelers shift from keywords to conversational briefs, structurally undermining how hotel distribution channels compete for search visibility.Google’s AI Mode data shows travel queries have tripled in length as travelers shift from keywords to conversational briefs, structurally undermining how hotel distribution channels compete for search visibility.
BluIP’s AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.BluIP’s AIVA 3 platform cut front-desk call volume by over 75% at The Proper Hotel Santa Monica, handling up to 85% of guest inquiries autonomously across voice, SMS, and web chat.
Monday opened June with a fourth consecutive hospitality.today piece on how Google is restructuring travel search, this time with data showing travel queries have tripled in length as travelers shift to conversational briefs. HVS raised its U.S. RevPAR growth forecast for 2026 to 3.0%. And two in…Monday opened June with a fourth consecutive hospitality.today piece on how Google is restructuring travel search, this time with data showing travel queries have tripled in length as travelers shift to conversational briefs. HVS raised its U.S. RevPAR growth forecast for 2026 to 3.0%. And two in…
A vendor-authored piece promoting a PMS profile deduplication tool that auto-merges duplicate guest records, claiming savings of 3 to 15 hours per property per month as part of a VIP Guest Recognition Suite.A vendor-authored piece promoting a PMS profile deduplication tool that auto-merges duplicate guest records, claiming savings of 3 to 15 hours per property per month as part of a VIP Guest Recognition Suite.
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New York City Debut Underscores Premium Lifestyle Brand’s Continued Growth New York City Debut Underscores Premium Lifestyle Brand’s Continued Growth
RBH Hospitality Management takes over operations of the 194-room Radisson Hotel Liverpool, its fourth property in the city, as part of broader UK portfolio expansion.RBH Hospitality Management takes over operations of the 194-room Radisson Hotel Liverpool, its fourth property in the city, as part of broader UK portfolio expansion.
Dusit Hotels and Resorts launches its 5th annual Well-Fest campaign across global properties throughout June 2026, offering curated wellness programming as the global wellness economy hits a record $6.8 trillion.Dusit Hotels and Resorts launches its 5th annual Well-Fest campaign across global properties throughout June 2026, offering curated wellness programming as the global wellness economy hits a record $6.8 trillion.