The 2026 Hotel Operations Index: Progress, Pressure, and the Path Forward

The hospitality industry is investing heavily in technology, data, and automation – but many hotel teams still feel like progressisn’t translating into real operational impact. While systems are more advanced than ever, fragmented data and manual workarounds continue to slow decision-making and strain already stretched teams.The hospitality industry is investing heavily in technology, data, and automation – but many hotel teams still feel like progressisn’t translating into real operational impact. While systems are more advanced than ever, fragmented data and manual workarounds continue to slow decision-making and strain already stretched teams.