What I Didn’t Know Then Twenty years ago, I walked into Visual Matrix with an IT background, no hospitality experience, and no real idea what I was getting into. Things were moving fast. Budgets were small. We were just starting to build a business in an industry I didn’t fully understand, but I could already tell there was something special about it. There was this undeniable energy around solving real problems for real people and doing it in a way that made their day-to-day work easier. That blend of human connection and impact is what pulled me in. The work was high-touch, deeply human, and full of opportunity. I was young, learning fast, and figuring things out as I went. I had no idea I’d still be here two decades later. That’s not typical for tech. But this space, this company, this team… it’s hard to imagine doing anything else now. If I could go back and give myself a little advice, here’s what I’d say: 1. Build the Right Relationships Hospitality is a people business. But hon…What I Didn’t Know Then Twenty years ago, I walked into Visual Matrix with an IT background, no hospitality experience, and no real idea what I was getting into. Things were moving fast. Budgets were small. We were just starting to build a business in an industry I didn’t fully understand, but I could already tell there was something special about it. There was this undeniable energy around solving real problems for real people and doing it in a way that made their day-to-day work easier. That blend of human connection and impact is what pulled me in. The work was high-touch, deeply human, and full of opportunity. I was young, learning fast, and figuring things out as I went. I had no idea I’d still be here two decades later. That’s not typical for tech. But this space, this company, this team… it’s hard to imagine doing anything else now. If I could go back and give myself a little advice, here’s what I’d say: 1. Build the Right Relationships Hospitality is a people business. But hon…
What I’d Tell My Younger Self: 5 Lessons from 20 Years in Hospitality Tech
