A 30-year Hilton Anaheim veteran argues that scale and personal service are not opposites, and that human connection remains the defining edge of full-service hotels in an increasingly digital travel landscape.A 30-year Hilton Anaheim veteran argues that scale and personal service are not opposites, and that human connection remains the defining edge of full-service hotels in an increasingly digital travel landscape.
How Hotels Differentiate Through Service, Amenities, and Human Connection
