Senior hotel operators at Otelier’s customer summit flagged slowing group pace, declining real GOPPAR, and rising costs as reasons to overhaul operating models, embrace AI with guardrails, and shift from dashboards to actionable operational consoles.Senior hotel operators at Otelier’s customer summit flagged slowing group pace, declining real GOPPAR, and rising costs as reasons to overhaul operating models, embrace AI with guardrails, and shift from dashboards to actionable operational consoles.
Hotels often let operations or IT choose the booking engine, leaving marketing without influence over the conversion step that determines direct booking ROI.Hotels often let operations or IT choose the booking engine, leaving marketing without influence over the conversion step that determines direct booking ROI.
IRIS outlines seven ways digital ordering can boost in-room dining revenue by up to 30% and cut per-order handling time by 10 minutes, with a call to action for hotels to adopt its platform.IRIS outlines seven ways digital ordering can boost in-room dining revenue by up to 30% and cut per-order handling time by 10 minutes, with a call to action for hotels to adopt its platform.
Mews Director of Product Adam Britton explains how the PMS’s new Guest Messaging and Automations features consolidate multi-channel guest comms and use AI to route tasks, trigger personalized messages, and manage loyalty without a points program.Mews Director of Product Adam Britton explains how the PMS’s new Guest Messaging and Automations features consolidate multi-channel guest comms and use AI to route tasks, trigger personalized messages, and manage loyalty without a points program.
roommaster names Pawel Brzeminski as CEO to lead an AI-first platform rebuild, targeting independent hotels with integrated PMS, booking engine, channel manager, and guest engagement tools.roommaster names Pawel Brzeminski as CEO to lead an AI-first platform rebuild, targeting independent hotels with integrated PMS, booking engine, channel manager, and guest engagement tools.
Wednesday brought a Brand Insiders conversation on why half of CityHub’s guests now travel alone, and Steve Rushmore’s case that key money in a management agreement is never free money.Wednesday brought a Brand Insiders conversation on why half of CityHub’s guests now travel alone, and Steve Rushmore’s case that key money in a management agreement is never free money.
Vingcard and Hudini deployed Wallet Key technology across three Orascom Hotels in El Gouna, Egypt, marking the first rollout of the solution in the MENA hospitality market.Vingcard and Hudini deployed Wallet Key technology across three Orascom Hotels in El Gouna, Egypt, marking the first rollout of the solution in the MENA hospitality market.
A step-by-step framework for independent hoteliers to build a data-driven marketing strategy, prioritising direct bookings and reducing OTA dependency using PMS data and channel sequencing.A step-by-step framework for independent hoteliers to build a data-driven marketing strategy, prioritising direct bookings and reducing OTA dependency using PMS data and channel sequencing.
This year’s Responsible Hoteliers of Tomorrow cohort brought together 20 undergraduate hospitality students from seven institutions for 45 days of immersive learning across TLE’s properties and offices. Interns moved between classroom sessions, hotel operations, community field visits and conversations with industry practitioners, before taking on sustainability-led projects at their host properties and presenting solutions to real operational challenges, said a release.This year’s Responsible Hoteliers of Tomorrow cohort brought together 20 undergraduate hospitality students from seven institutions for 45 days of immersive learning across TLE’s properties and offices. Interns moved between classroom sessions, hotel operations, community field visits and conversations with...
UrVenue expands its Stripe integration to add digital wallets, local currency pricing, and AI-driven payment optimization for resort and casino operators without per-property implementation.UrVenue expands its Stripe integration to add digital wallets, local currency pricing, and AI-driven payment optimization for resort and casino operators without per-property implementation.