Mandarin Oriental’s MO.RE platform sets a 2050 net-zero pathway, introduces climate-risk profiling per hotel, and commits to biodiversity, cultural heritage, and community programs across its portfolio.Mandarin Oriental’s MO.RE platform sets a 2050 net-zero pathway, introduces climate-risk profiling per hotel, and commits to biodiversity, cultural heritage, and community programs across its portfolio.
TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.
A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.
Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.
A detailed recap of Destination AI Forum 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott, and Wyndham.A detailed recap of Destination AI Forum 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott, and Wyndham.
Terence Ronson outlines a 2027 AI budgeting framework for hoteliers, covering usage-based cost tracking, workforce investment, rolling forecasts, and governance tools like Decision Envelopes and AI Override Rates.Terence Ronson outlines a 2027 AI budgeting framework for hoteliers, covering usage-based cost tracking, workforce investment, rolling forecasts, and governance tools like Decision Envelopes and AI Override Rates.
Kempinski’s CEO Barbara Muckermann and at least six other C-suite executives have departed, as shareholders explore a potential sale of the 74-property luxury group.Kempinski’s CEO Barbara Muckermann and at least six other C-suite executives have departed, as shareholders explore a potential sale of the 74-property luxury group.
8 of the 10 properties on AAA’s inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.8 of the 10 properties on AAA’s inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.
Cloudbeds integrates with Meta’s Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.Cloudbeds integrates with Meta’s Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
Post ContentPost Content