The Central Consumer Protection Authority has fined Shangri-La Eros hotel in New Delhi for an illegal service charge. The hotel had automatically added a 10% service charge to bills, which was considered unfair. After receiving a consumer complaint, the CCPA directed the hotel to stop this practice immediately. The hotel argued that the service charge was discretionary and optional.The Central Consumer Protection Authority has fined Shangri-La Eros hotel in New Delhi for an illegal service charge. The hotel had automatically added a 10% service charge to bills, which was considered unfair. After receiving a consumer complaint, the CCPA directed the...
Hilton and Marriott are now discounting franchise fees for hotels with strong guest satisfaction scores, signaling a shift toward incentivizing frontline service quality over points-based loyalty.Hilton and Marriott are now discounting franchise fees for hotels with strong guest satisfaction scores, signaling a shift toward incentivizing frontline service quality over points-based loyalty.
Is Your Procurement Paying Back? Measuring Last Year’s Purchases Before You Approve This Year’s List
A framework for hotel procurement reviews that ties this year’s purchase list to last year’s measurable returns, covering spend-by-category analysis, vendor performance scoring, and a one-page sign-off process.A framework for hotel procurement reviews that ties this year’s purchase list to last year’s measurable returns, covering spend-by-category analysis, vendor performance scoring, and a one-page sign-off process.
The onboarding of Manoj Bhanja as financial controller, Shruti Saini as human resource manager, Amit Bharti as food & beverage manager, and Mudit Saxena as front office manager, further streamlines the property’s operations, enhance guest experiences and support continued growth and expansion, said a release.The onboarding of Manoj Bhanja as financial controller, Shruti Saini as human resource manager, Amit Bharti as food & beverage manager, and Mudit Saxena as front office manager, further streamlines the property’s operations, enhance guest experiences and support continued growth and expansion, said a release.
Mews’ Unfold conference expands to two days in Amsterdam on May 11-12, 2027, splitting into a customer product day and an open industry day.Mews’ Unfold conference expands to two days in Amsterdam on May 11-12, 2027, splitting into a customer product day and an open industry day.
Hotels winning corporate bookings in 2024 are evolving into productivity and wellness ecosystems, blending frictionless tech with high-EQ staff to meet the demands of hybrid-era business travelers.Hotels winning corporate bookings in 2024 are evolving into productivity and wellness ecosystems, blending frictionless tech with high-EQ staff to meet the demands of hybrid-era business travelers.
Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.
YOTEL plans to triple its 24-property portfolio with Asia Pacific as the core focus, backed by a new Hilton distribution partnership and upcoming openings in Bangkok and Kuala Lumpur.YOTEL plans to triple its 24-property portfolio with Asia Pacific as the core focus, backed by a new Hilton distribution partnership and upcoming openings in Bangkok and Kuala Lumpur.
HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.
HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.