A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
Mandarin Oriental Exceptional Homes Expands Across the Greek Islands with Four New Exceptional Homes
Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.
Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
Webflow’s Source platform, previewed in September 2026 with beta due Q1 2027, lets AI agents and human teams co-manage hotel websites within shared brand rules and approval workflows.Webflow’s Source platform, previewed in September 2026 with beta due Q1 2027, lets AI agents and human teams co-manage hotel websites within shared brand rules and approval workflows.
In his new role, Sharma will oversee the hotel’s financial functions, including financial planning and day-to-day financial operations. He will work closely with the leadership team to align financial management with the property’s business objectives and operational priorities, said a release.In his new role, Sharma will oversee the hotel’s financial functions, including financial planning and day-to-day financial operations. He will work closely with the leadership team to align financial management with the property’s business objectives and operational priorities, said a release.
Dazzler Select by Wyndham reached 14 open U.S. hotels in its first year, targeting independent owners with flat monthly fees, low conversion costs, and access to Wyndham’s distribution and loyalty platforms.Dazzler Select by Wyndham reached 14 open U.S. hotels in its first year, targeting independent owners with flat monthly fees, low conversion costs, and access to Wyndham’s distribution and loyalty platforms.
Sage Hospitality Group takes over management of the 100-room Woodmark Hotel & Still Spa in Kirkland, WA, adding a 30-year-old waterfront landmark to its independent hotel portfolio.Sage Hospitality Group takes over management of the 100-room Woodmark Hotel & Still Spa in Kirkland, WA, adding a 30-year-old waterfront landmark to its independent hotel portfolio.
Blastness Commercial Director Ahmed Fasad outlines how Middle East hotels can build commercial resilience through integrated tech, AI-powered demand signals, GEO optimisation, and true channel profitability analysis.Blastness Commercial Director Ahmed Fasad outlines how Middle East hotels can build commercial resilience through integrated tech, AI-powered demand signals, GEO optimisation, and true channel profitability analysis.
Niels and Thijs van der Valk, co-directors of Baoase Luxury Resort in Curaçao, detail the family-built property’s philosophy, Indonesian design identity, and expansion plans behind its #1 Caribbean ranking.Niels and Thijs van der Valk, co-directors of Baoase Luxury Resort in Curaçao, detail the family-built property’s philosophy, Indonesian design identity, and expansion plans behind its #1 Caribbean ranking.
Analysis of 2 million emails across 48 hotels finds response speed alone doesn’t drive bookings, and that only 2% of unanswered offers received follow-up, leaving an estimated €3.7M in unconverted value.Analysis of 2 million emails across 48 hotels finds response speed alone doesn’t drive bookings, and that only 2% of unanswered offers received follow-up, leaving an estimated €3.7M in unconverted value.