Dr. Adrienne Boissy draws on healthcare’s measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.Dr. Adrienne Boissy draws on healthcare’s measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.
Empathy Is Something You Design, Not Something You Hope For: Adrienne Boissy on What Healthcare Can Teach Hospitality
