EHL Dean Achim Schmitt, speaking at EHL HumanX in Lausanne, argues that decades of growth left hospitality complacent, and that retention, human skills and authentic local talent matter more than headcount cuts or automation.EHL Dean Achim Schmitt, speaking at EHL HumanX in Lausanne, argues that decades of growth left hospitality complacent, and that retention, human skills and authentic local talent matter more than headcount cuts or automation.
Hospitality Got Too Comfortable: EHL’s Achim Schmitt on Decline, Talent and the Limits of Technology
