Maestro PMS argues hoteliers should choose a modular, flexibly deployed PMS that scales with operational changes rather than one tied to annual budget cycles and contract renewals.Maestro PMS argues hoteliers should choose a modular, flexibly deployed PMS that scales with operational changes rather than one tied to annual budget cycles and contract renewals.
HSMAI Europe launches a weekly video podcast on AI’s impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.HSMAI Europe launches a weekly video podcast on AI’s impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.
A narrative-driven opinion piece warning hoteliers that outdated AI training data can erase a property from AI booking agent shortlists, costing real occupancy before the problem is even noticed.A narrative-driven opinion piece warning hoteliers that outdated AI training data can erase a property from AI booking agent shortlists, costing real occupancy before the problem is even noticed.
A customer experience consultant draws 10 CX lessons from Houdini’s showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.A customer experience consultant draws 10 CX lessons from Houdini’s showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
Mandarin Oriental Exceptional Homes Expands Across the Greek Islands with Four New Exceptional Homes
Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.
Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
In his new role, Sharma will oversee the hotel’s financial functions, including financial planning and day-to-day financial operations. He will work closely with the leadership team to align financial management with the property’s business objectives and operational priorities, said a release.In his new role, Sharma will oversee the hotel’s financial functions, including financial planning and day-to-day financial operations. He will work closely with the leadership team to align financial management with the property’s business objectives and operational priorities, said a release.
Webflow’s Source platform, previewed in September 2026 with beta due Q1 2027, lets AI agents and human teams co-manage hotel websites within shared brand rules and approval workflows.Webflow’s Source platform, previewed in September 2026 with beta due Q1 2027, lets AI agents and human teams co-manage hotel websites within shared brand rules and approval workflows.
Sage Hospitality Group takes over management of the 100-room Woodmark Hotel & Still Spa in Kirkland, WA, adding a 30-year-old waterfront landmark to its independent hotel portfolio.Sage Hospitality Group takes over management of the 100-room Woodmark Hotel & Still Spa in Kirkland, WA, adding a 30-year-old waterfront landmark to its independent hotel portfolio.