A conversational AI assistant built on RFID inventory data lets hotel operators query linen stock, loss trends, and reorder needs in plain language, shifting from reactive to predictive management.A conversational AI assistant built on RFID inventory data lets hotel operators query linen stock, loss trends, and reorder needs in plain language, shifting from reactive to predictive management.
Senior hotel operators at Otelier’s customer summit flagged slowing group pace, declining real GOPPAR, and rising costs as reasons to overhaul operating models, embrace AI with guardrails, and shift from dashboards to actionable operational consoles.Senior hotel operators at Otelier’s customer summit flagged slowing group pace, declining real GOPPAR, and rising costs as reasons to overhaul operating models, embrace AI with guardrails, and shift from dashboards to actionable operational consoles.
Hotels often let operations or IT choose the booking engine, leaving marketing without influence over the conversion step that determines direct booking ROI.Hotels often let operations or IT choose the booking engine, leaving marketing without influence over the conversion step that determines direct booking ROI.
Concord Hospitality, in partnership with the Montgomery County Convention Facilities Authority, plans a $77 million hotel next to the Dayton, Ohio, Convention Center. Located at Stone Street, East Fifth Street and South Jefferson Avenue, the 202-room property will operate under Marriott’s Tribute Portfolio brand. Amenities will include a full-service restaurant serving breakfast, lunch and dinner at Fifth and Jefferson, with an outdoor patio; 6,000 square feet of flexible meeting and event space; and a state-of-the-art fitness center. Designed by Meyers Architects, the hotel is expected to open in the first quarter of 2029.
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IRIS outlines seven ways digital ordering can boost in-room dining revenue by up to 30% and cut per-order handling time by 10 minutes, with a call to action for hotels to adopt its platform.IRIS outlines seven ways digital ordering can boost in-room dining revenue by up to 30% and cut per-order handling time by 10 minutes, with a call to action for hotels to adopt its platform.
Mews Director of Product Adam Britton explains how the PMS’s new Guest Messaging and Automations features consolidate multi-channel guest comms and use AI to route tasks, trigger personalized messages, and manage loyalty without a points program.Mews Director of Product Adam Britton explains how the PMS’s new Guest Messaging and Automations features consolidate multi-channel guest comms and use AI to route tasks, trigger personalized messages, and manage loyalty without a points program.
roommaster names Pawel Brzeminski as CEO to lead an AI-first platform rebuild, targeting independent hotels with integrated PMS, booking engine, channel manager, and guest engagement tools.roommaster names Pawel Brzeminski as CEO to lead an AI-first platform rebuild, targeting independent hotels with integrated PMS, booking engine, channel manager, and guest engagement tools.
Wednesday brought a Brand Insiders conversation on why half of CityHub’s guests now travel alone, and Steve Rushmore’s case that key money in a management agreement is never free money.Wednesday brought a Brand Insiders conversation on why half of CityHub’s guests now travel alone, and Steve Rushmore’s case that key money in a management agreement is never free money.
Vingcard and Hudini deployed Wallet Key technology across three Orascom Hotels in El Gouna, Egypt, marking the first rollout of the solution in the MENA hospitality market.Vingcard and Hudini deployed Wallet Key technology across three Orascom Hotels in El Gouna, Egypt, marking the first rollout of the solution in the MENA hospitality market.
A step-by-step framework for independent hoteliers to build a data-driven marketing strategy, prioritising direct bookings and reducing OTA dependency using PMS data and channel sequencing.A step-by-step framework for independent hoteliers to build a data-driven marketing strategy, prioritising direct bookings and reducing OTA dependency using PMS data and channel sequencing.