MBA Group’s report finds 25% of young consumers switch brands due to outdated communications, as 70% of businesses still rely on email while Gen Z favors messaging apps.MBA Group’s report finds 25% of young consumers switch brands due to outdated communications, as 70% of businesses still rely on email while Gen Z favors messaging apps.
A hospitality sales veteran argues that customers increasingly pay a “Certainty Premium” for predictable outcomes, framing reliability and accountability as the new drivers of commercial value.A hospitality sales veteran argues that customers increasingly pay a “Certainty Premium” for predictable outcomes, framing reliability and accountability as the new drivers of commercial value.
A revenue management opinion piece arguing that over-reliance on historical patterns and reactive competitor-following are as damaging as ignoring the past entirely, especially as AI takes a larger role.A revenue management opinion piece arguing that over-reliance on historical patterns and reactive competitor-following are as damaging as ignoring the past entirely, especially as AI takes a larger role.
Once built the 104-key Welcomhotel Manesar Gurugram will offer an all-day dining restaurant, bar, lounge and recreational space. Complementing these facilities will be over 18,000 square feet of indoor banqueting and 22,000 square feet outdoor event space, positioning the hotel as an attractive venue for weddings, conferences, exhibitions, and large-format social gatherings.Once built the 104-key Welcomhotel Manesar Gurugram will offer an all-day dining restaurant, bar, lounge and recreational space. Complementing these facilities will be over 18,000 square feet of indoor banqueting and 22,000 square feet outdoor event space, positioning the hotel as an attractive venue for weddings, conferences, exhibitions, and...
Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.
The Fern Amritsar, GT Road, Series by Marriott features 64 rooms. Its facilities include The Punjab Table, a multi-cuisine all-day dining restaurant, Spirit House, the rooftop bar, seats 65 guests and offers panoramic city views, and Golden Crust Pastry Shop. A private dining restaurant provides an exclusive setting for meetings and celebrations. It also has Celebrations, a versatile banquet and events space, said a release.The Fern Amritsar, GT Road, Series by Marriott features 64 rooms. Its facilities include The Punjab Table, a multi-cuisine all-day dining restaurant, Spirit House, the rooftop bar, seats 65 guests and offers panoramic city views, and...
A guide to AI’s four layers in hotel revenue management: forecasting algorithms, market intelligence, automated reporting, and conversational AI that answers commercial questions from live data.A guide to AI’s four layers in hotel revenue management: forecasting algorithms, market intelligence, automated reporting, and conversational AI that answers commercial questions from live data.
GOCO Hospitality is expanding its newly acquired Fivelements brand globally, with properties planned in Koh Samui (2027), Bali (2028), Switzerland (2029), and Montenegro (2030).GOCO Hospitality is expanding its newly acquired Fivelements brand globally, with properties planned in Koh Samui (2027), Bali (2028), Switzerland (2029), and Montenegro (2030).
In her new position, Dorairaj will lead the hotel’s spa and wellness offering, with a focus on strengthening The Leela Spa as a destination for holistic and integrated wellbeing, said a release.In her new position, Dorairaj will lead the hotel’s spa and wellness offering, with a focus on strengthening The Leela Spa as a destination for holistic and integrated wellbeing, said a release.
A Mews survey of 3,250 travelers finds guests accept AI for functional tasks like rate tracking but resist it for personal decisions, and prefer personalization built on data they knowingly shared.A Mews survey of 3,250 travelers finds guests accept AI for functional tasks like rate tracking but resist it for personal decisions, and prefer personalization built on data they knowingly shared.