The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.
A practical three-step framework for hotel financial discipline, placing P&L ownership with department heads rather than the Director of Finance.A practical three-step framework for hotel financial discipline, placing P&L ownership with department heads rather than the Director of Finance.
Pertlink’s briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.Pertlink’s briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.
Sarath Kumar D has been appointed finance & business support manager of the property with Avik Roy Chowdhury joining as front office manager and Debaraj Rout as the new housekeeping manager, said a release.Sarath Kumar D has been appointed finance & business support manager of the property with Avik Roy Chowdhury joining as front office manager and Debaraj Rout as the new housekeeping manager, said a release.
AIHA’s inaugural AI Hospitality Summit is set for March 1-2, 2027 in San Diego, capped at 500 attendees, with early bird tickets at $395 through November 2026.AIHA’s inaugural AI Hospitality Summit is set for March 1-2, 2027 in San Diego, capped at 500 attendees, with early bird tickets at $395 through November 2026.
The appointments are Ravinder Chahal as director of sales – corporate and Ankur Mazumdar as director of sales – MICE. The strengthened sales leadership will support the 529-key dual-branded complex’s focus on corporate travel, meetings, conferences and events on Bengaluru’s Outer Ring Road, said a release.The appointments are Ravinder Chahal as director of sales – corporate and Ankur Mazumdar as director of sales – MICE. The strengthened sales leadership will support the 529-key dual-branded complex’s focus on corporate travel, meetings, conferences and events on Bengaluru’s Outer Ring Road, said a release.
Five Asia-Pacific hotel transactions covered, including SC Capital’s THB5.3B Bangkok acquisition, Oriental Holdings’ MYR411M three-hotel Malaysia deal, and Ovolo’s Melbourne divestment.Five Asia-Pacific hotel transactions covered, including SC Capital’s THB5.3B Bangkok acquisition, Oriental Holdings’ MYR411M three-hotel Malaysia deal, and Ovolo’s Melbourne divestment.
Greece’s hospitality sector posted strong Q3 2026 results, with resort RevPAR up 10.5%, Athens ADR rising 7.5%, and international branded hotels growing 14.2% to 402 properties.Greece’s hospitality sector posted strong Q3 2026 results, with resort RevPAR up 10.5%, Athens ADR rising 7.5%, and international branded hotels growing 14.2% to 402 properties.
Podcast episode featuring Alan Young of Infor and David Poprawka exploring the philosophy of hospitality, from host-guest power dynamics to whether an automated hotel can still be called hospitality.Podcast episode featuring Alan Young of Infor and David Poprawka exploring the philosophy of hospitality, from host-guest power dynamics to whether an automated hotel can still be called hospitality.
Folkestone’s historic Southcliff Hotel adopts Hotelogix’s cloud PMS to replace fragmented systems, with plans to explore AI-driven operations as a next step.Folkestone’s historic Southcliff Hotel adopts Hotelogix’s cloud PMS to replace fragmented systems, with plans to explore AI-driven operations as a next step.