A structured HR playbook arguing that hotels’ best defense against Airbnb is a purpose-built workforce: recruiting for empathy, rigorous onboarding, strong managers, and metrics tied to guest outcomes.A structured HR playbook arguing that hotels’ best defense against Airbnb is a purpose-built workforce: recruiting for empathy, rigorous onboarding, strong managers, and metrics tied to guest outcomes.
The Human Resource Playbook for Competing With Alternative Stays
