Survey data showing 84% of managers vs. only 15% of frontline staff benefit from AI reveals a strategic misallocation that risks hollowing out the guest-facing layer hotels depend on for differentiation.Survey data showing 84% of managers vs. only 15% of frontline staff benefit from AI reveals a strategic misallocation that risks hollowing out the guest-facing layer hotels depend on for differentiation.
84% and 15%: Hotels Are Handing AI to Everyone Except the People Who Touch the Guest
