Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.
Goodbye, Gatekeeping: How Millennials and Gen Z are Killing Stiff Luxury
