After years of rapid digital acceleration, infrastructure now constrains innovation more than imagination does. At the same time, the promise of artificial intelligence, automation, and hyper-personalisation has collided with an uncomfortable reality: many hotel technology environments can no longer support modern demands.After years of rapid digital acceleration, infrastructure now constrains innovation more than imagination does. At the same time, the promise of artificial intelligence, automation, and hyper-personalisation has collided with an uncomfortable reality: many hotel technology environments can no longer support modern demands.
In hospitality, quiet luxury is defined less by what is added and more by what is considered. Rather than relying on scale, spectacle, or overt branding, GCSTIMES believes that it prioritizes intentional choices, with materials selected for their authenticity, design details that serve both function and meaning, and experiences shaped to feel natural within their context.In hospitality, quiet luxury is defined less by what is added and more by what is considered. Rather than relying on scale, spectacle, or overt branding, GCSTIMES believes that it prioritizes intentional choices, with materials selected for their authenticity, design details that serve both function...
During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints at the top.During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints...
Goyal launched Zomato in 2008, led it to a landmark stock market listing in 2021 and later rebranded the group as Eternal following its purchase of Blinkit in 2022, which has since become the company’s largest revenue driver.Goyal launched Zomato in 2008, led it to a landmark stock market listing in 2021 and later rebranded the group as Eternal following its purchase of Blinkit in 2022, which has since become the company’s largest revenue driver.
Baptist Health is planning to build a 15-story, $110 million hotel to its campus on the Downtown Southbank in Jacksonville, Florida. The 226-guestroom hotel is planned at Palm Avenue and Gary Street on an 1.82-acre site at 1051 Palm Ave., which is now a parking lot. Plans include a 5,000-square-foot rooftop restaurant and terrace open to the public, plus 130 parking spaces. Concord Hospitality Enterprises would operate the hotel.
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Sailrock South Caicos has unveiled a refined design refresh across its accommodations and social spaces, led by Studio Darlene Brown. The update enhances the resort’s signature architecture while deepening its connection to the island’s dramatic coastline, turquoise waters, and laid-back rhythm of life.Sailrock South Caicos has unveiled a refined design refresh across its accommodations and social spaces, led by Studio Darlene Brown. The update enhances the resort’s signature architecture while deepening its connection to the island’s dramatic coastline, turquoise waters, and laid-back rhythm of life.
The company reported revenue from operations of Rs 179.31 lakh for Q3 FY26, with total income of Rs 180.04 lakh, marking a sharp improvement over the previous quarter and reflecting the rapid scale-up of operations following new property launches, stated a release.The company reported revenue from operations of Rs 179.31 lakh for Q3 FY26, with total income of Rs 180.04 lakh, marking a sharp improvement over the previous quarter and reflecting the rapid scale-up of operations following new property launches, stated a release.
SilverBirch Hotels & Resorts is a leading Canadian hotel operations and asset management company, managing a diverse portfolio of full-service, select-service, and extended-stay hotels. With owned and managed properties across Canada, SilverBirch is a trusted name in Canadian hospitality.SilverBirch Hotels & Resorts is a leading Canadian hotel operations and asset management company, managing a diverse portfolio of full-service, select-service, and extended-stay hotels. With owned and managed properties across Canada, SilverBirch is a trusted name in Canadian hospitality.
Japan’s accommodation industry is thriving in 2025: strong business results, rising investments, and ambitious workforce plans underline optimism across the sector. From AI adoption to training initiatives, the industry is tackling challenges with innovation and energy – poised for continued growth nationwide.Japan’s accommodation industry is thriving in 2025: strong business results, rising investments, and ambitious workforce plans underline optimism across the sector. From AI adoption to training initiatives, the industry is tackling challenges with innovation and energy – poised for continued growth nationwide.
CHICAGO (January 20, 2026) – As Sundance Film Festival marks this meaningful year in Park City, World of Hyatt returns as the official travel sponsor and with the ultimate 72 hours in Sundance… CHICAGO (January 20, 2026) – As Sundance Film Festival marks this meaningful year in Park City, World of Hyatt returns as the official travel sponsor and with the ultimate 72 hours in Sundance…