IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.IDS Next launches Pomolabs as a wholly owned subsidiary building an AI-native hospitality operating system across five layers: guest engagement, direct booking, front office, housekeeping, and operational decision-making.
Raffles Hotels & Resorts launches The Little Shop by Raffles, a global e-commerce platform selling branded apparel, homewares, and exclusive partner collaborations with heritage brands like Smythson, Frette, and Ginori 1735.Raffles Hotels & Resorts launches The Little Shop by Raffles, a global e-commerce platform selling branded apparel, homewares, and exclusive partner collaborations with heritage brands like Smythson, Frette, and Ginori 1735.
Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.
A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.
IHG adds Yas World Resort (formerly Yas Plaza Hotels) to its Vignette Collection, making the 1,400-room, six-hotel Yas Island complex the brand’s largest property worldwide.IHG adds Yas World Resort (formerly Yas Plaza Hotels) to its Vignette Collection, making the 1,400-room, six-hotel Yas Island complex the brand’s largest property worldwide.
Hyatt relaunched its Leverage platform for small-and-midsize businesses, now powered by Spotnana, offering preferred rates at 1,300+ hotels and centralized booking and spend management.Hyatt relaunched its Leverage platform for small-and-midsize businesses, now powered by Spotnana, offering preferred rates at 1,300+ hotels and centralized booking and spend management.
Independent hotels are unknowingly paying OTA commissions on repeat guests they can’t recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.Independent hotels are unknowingly paying OTA commissions on repeat guests they can’t recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.
The GBTA Foundation’s 2026 benchmark of 204 companies across 28 countries shows average travel sustainability maturity rising to 1.5 on a 0-5 scale, with APAC leading gains and the Americas losing ground.The GBTA Foundation’s 2026 benchmark of 204 companies across 28 countries shows average travel sustainability maturity rising to 1.5 on a 0-5 scale, with APAC leading gains and the Americas losing ground.
The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.
Pertlink’s briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.Pertlink’s briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.