HotelPartner rebrands to HotelPartner Revenue Profit Management and launches a new service-light platform tier in Europe for consultants and smaller hotel groups.HotelPartner rebrands to HotelPartner Revenue Profit Management and launches a new service-light platform tier in Europe for consultants and smaller hotel groups.
An interview with KORDIE founder Alisa Kremer on why social media must be treated as a commercial discipline, with implications for measurement, AI, brand differentiation, and leadership accountability.An interview with KORDIE founder Alisa Kremer on why social media must be treated as a commercial discipline, with implications for measurement, AI, brand differentiation, and leadership accountability.
Canary Technologies releases a study of 10+ million hotel guest interactions, linking AI-powered engagement to higher revenue, improved personalization, and guest satisfaction.Canary Technologies releases a study of 10+ million hotel guest interactions, linking AI-powered engagement to higher revenue, improved personalization, and guest satisfaction.
HSMAI Europe launches a weekly video podcast on AI’s impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.HSMAI Europe launches a weekly video podcast on AI’s impact on hospitality, covering distribution, guest experience, operations and talent, with new episodes every Wednesday on YouTube and Spotify.
Maestro PMS argues hoteliers should choose a modular, flexibly deployed PMS that scales with operational changes rather than one tied to annual budget cycles and contract renewals.Maestro PMS argues hoteliers should choose a modular, flexibly deployed PMS that scales with operational changes rather than one tied to annual budget cycles and contract renewals.
A narrative-driven opinion piece warning hoteliers that outdated AI training data can erase a property from AI booking agent shortlists, costing real occupancy before the problem is even noticed.A narrative-driven opinion piece warning hoteliers that outdated AI training data can erase a property from AI booking agent shortlists, costing real occupancy before the problem is even noticed.
A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.A fireside session at the 2026 Quest Guest Experience Leadership Workshop highlights how hotels must connect feedback systems to operational workflows, assigning ownership and verifying outcomes to prevent problems rather than react to them.
A customer experience consultant draws 10 CX lessons from Houdini’s showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.A customer experience consultant draws 10 CX lessons from Houdini’s showmanship, covering audience knowledge, anticipation, effortless delivery, complaint recovery, and reputation protection.
Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.Gmail’s AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
Mandarin Oriental Exceptional Homes Expands Across the Greek Islands with Four New Exceptional Homes
Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.Mandarin Oriental Exceptional Homes adds four luxury private villas in Mykonos, Corfu and Lefkada, priced from €17,059 to €69,062 per week, expanding its Mediterranean portfolio.