Using Historic Hotel Bethlehem’s “REAL People Promise” as a case study, the author argues that AI should complement, not replace, human service, with live staff always remaining easy to reach.Using Historic Hotel Bethlehem’s “REAL People Promise” as a case study, the author argues that AI should complement, not replace, human service, with live staff always remaining easy to reach.
How to Keep Customer Service Human in an AI-Fueled World
