Independent hotels are unknowingly paying OTA commissions on repeat guests they can’t recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.Independent hotels are unknowingly paying OTA commissions on repeat guests they can’t recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.
The second booking: Your regular came back through Booking.com. Your system thinks she’s new.
